Returns & Refunds

We want you to love what you ordered. If something isn't right, you can request a return or refund within 30 days of receiving your order.

Eligibility

• Return and refund requests must be made within 30 days of delivery.
• Items should be returned in their original condition and packaging where possible.
• Please include your order number with every request.

How to request a return or refund

1. Email us at support@trygoodsy.com with your order number and the reason for your return.
2. Our team will reply with return instructions and the address to send your item to.
3. Once your return is received and inspected, we'll let you know whether your refund has been approved.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

Damaged or incorrect items

If your order arrived damaged, defective, or isn't what you ordered, email us at support@trygoodsy.com with your order number and a photo of the item, and we'll make it right.

Cancellations

To cancel an order, contact us as soon as possible at support@trygoodsy.com. If your order hasn't shipped yet, we'll cancel it and issue a full refund. If it has already shipped, you can return it under the policy above.